This Privacy Policy explains how HelloSpan (“HelloSpan,” “we,” “us,” or “our”) collects, uses, and shares information when you visit hellospan.com (the “Site”), submit a form, or communicate with us by phone or text message.
Information we collect
- Information you give us. When you fill out our demo request form, we collect your name, company name, phone number, email address, your estimate of missed calls per week, and whether you agreed to receive calls and text messages.
- Scheduling information. If you book a demo through our scheduling page, our scheduling provider (Google Calendar) collects the details you enter there, such as your name, email, and chosen time.
- Calls and messages. If you call our demo line or exchange calls or texts with us, we may receive your phone number, the content of the conversation, and call or message records. Calls to our AI receptionist demo line may be recorded and transcribed.
- Technical information. Our hosting provider automatically receives basic technical data such as IP address, browser type, and pages requested. If we turn on website analytics (such as Google Analytics), it may use cookies to collect information about how visitors use the Site.
How we use information
- To respond to your inquiry, schedule and hold demos, and provide information about our services.
- To contact you by phone, email, or text message about your inquiry and our services, as described below.
- To set up and provide services to customers.
- To operate, secure, and improve the Site.
- To comply with legal obligations.
Text messages and calls (SMS consent)
If you check the consent box on our form, you agree that HelloSpan may contact you at the phone number you provided by calls and text messages about your inquiry and our services, including messages sent with automated technology. Consent is not a condition of any purchase. Message frequency varies. Message and data rates may apply. You can opt out of texts at any time by replying STOP, and reply HELP for help. You can also contact us using the details below to stop calls.
We do not sell, rent, or share your mobile phone number or SMS opt-in consent with third parties or affiliates for their own marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us deliver messages to you.
How we share information
We do not sell your personal information. We share it only:
- With service providers that help us run our business, such as website hosting and form processing, scheduling, email, phone and text messaging, and CRM providers, who may use it only to provide services to us;
- If required by law, or to protect our rights, users, or the public; or
- As part of a merger, acquisition, or sale of all or part of our business.
Data retention
We keep personal information for as long as needed for the purposes described above, unless a longer period is required by law. You can ask us to delete your information at any time.
Your choices
- Reply STOP to any text message to stop texts.
- Use the unsubscribe link in any marketing email.
- Contact us to access, correct, or delete the personal information we hold about you. Depending on where you live, you may have additional rights under local law.
- You can block or delete cookies in your browser settings.
Security
We use reasonable measures to protect your information, but no method of transmission or storage is completely secure.
Children
The Site is meant for businesses and is not directed to children under 13. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. The “Last updated” date above shows when it last changed.
Contact us
Questions about this policy or your information? Email us at ajmcclary6@gmail.com.